FAQ

Thank you so much for buying direct!  Here are some of the most frequently asked questions.

If I buy an ebook, how do I read it? Or get it to my favorite device?

Once you purchase an ebook, you will get an email from help@bookfunnel.com with a link to download the ebook, or you can send the ebook directly to your favorite device. If the email hasn’t arrived in 10 minutes after purchase, please look for it in your Spam folder.

You can also find your ebooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.

You can download to a number of reading devices including Kindle, Kobo, Nook, etc. and you can choose any or all of them. If you need help with getting the ebook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/

If I buy an audiobook, how do I listen to it? Or get it to my favorite device? 

Once you purchase an audiobook, you will get an email from help@bookfunnel.com with a link to download the audiobook, and instructions for how to download and listen in their app, or on another device. If the email hasn’t arrived in 10 minutes after purchase, please look for it in your Spam folder.

You can also find your audiobooks in your Bookfunnel library at https://My.BookFunnel.com. Log into BookFunnel with the email you used to purchase/download your books.

If you need help with getting the ebook to your device, just email: help@bookfunnel.com or check https://getbookfunnel.com/

If I buy a paperback, how long does it take to get to me? 

It won't be next day shipping, as it depends which country you're in and what you chose at checkout. 

Each book is printed and sent to you specially from an independent printer.  In the UK or US it can take 7-10 working days to reach you, so please be patient and allow extra time for the holidays.

Why would I buy from you when I can go to one of the big online stores? 

You are supporting authors and creatives, as well as independent printers and small businesses that benefit from handmade items. This enables us to keep creating and we very much appreciate it.

How does it help authors and creatives to buy direct? 

If you buy direct from us, we get paid within days, rather than months — which helps us create more books and gifts! Thank you!  We can also email you to tell you about other books and gifts you might enjoy.

We also love the big stores and you can sometimes find our items there too, though it's becoming pretty crowded on those sales pages! 

How can I contact you with any more questions? 

You can email us: team AT britebirdbooks DOT com or britebirdbooks AT gmail DOT com. We will respond to you as soon as we can.